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Corporate Profile

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Description of Business

Norfolk Southern Corporation (NYSE: NSC) is one of the nation’s premier transportation companies. Its Norfolk Southern Railway Company subsidiary operates approximately 19,300 route miles in 22 states and the District of Columbia, serves every major container port in the eastern United States, and provides efficient connections to other rail carriers. Norfolk Southern is a major transporter of industrial products, including agriculture, forest and consumer products, chemicals, and metals and construction materials. In addition, the railroad operates the most extensive intermodal network in the East and is a principal carrier of coal, automobiles, and automotive parts.

Board of Directors

Thomas D. Bell Jr
Mitchell E. Daniels Jr.
Marcela E. Donadio
John C. “Jack” Huffard Jr.
Christopher T. Jones
Thomas C. "Colm" Kelleher
Steven F. Leer
Michael D. Lockhart
Amy E. Miles
Claude Mongeau
Jennifer F. Scanlon
James A. Squires
John R. Thompson

Senior Officers

James A. Squires
Chairman and Chief Executive Officer

Alan H. Shaw

Ann A. Adams
Executive Vice President and Chief Transformation Officer

Claude E. "Ed" Elkins
Executive Vice President and Chief Marketing Officer

Mark R. George
Executive Vice President Finance and Chief Financial Officer

Cynthia M. "Cindy" Sanborn
Executive Vice President and Chief Operating Officer


Lorri J. Kleine
Senior Vice President Law and Chief Legal Officer

Facilities Served

General warehouses/distribution centers 402
Active coal-loading facilities 116
Bulk transfer facilities 116
Power generation plants served 78
Paper mills 66
Steel mills and processing facilities 57
Metals distribution centers 64
Lumber reload centers 58
Panel mills 16
Lumber mills 33
Intermodal terminals 53
Paper distribution centers 34
Auto distribution facilities 26
Coal and iron ore transload facilities 35
Auto assembly plants 27
Triple Crown Service terminals 2
Vehicle service centers 4
Just-in-time rail auto parts center 3
Thoroughbred bulk transfer facilities 32

Norfolk Southern serves every major port on the East Coast between New York City and Jacksonville, Fla., and multiple private terminals; the Gulf ports of Mobile, Ala., New Orleans and St. Bernard; Great Lakes ports; and numerous river ports.

Major Rail Classification Yards

Allentown, Pa.
Atlanta, Ga.
Baltimore, Md.
Bellevue, Ohio
Birmingham, Ala.
Buffalo, N.Y.
Chattanooga, Tenn.
Chicago, Ill.
Cincinnati, Ohio
Cleveland, Ohio
Columbus, Ohio
Conway, Pa.
Decatur, Ill.
Detroit, Mich.
Enola, Pa.
Elkhart, Ind.
Fort Wayne, Ind.
Harrisburg, Pa.
Kansas City. Mo.
Knoxville, Tenn.
Linwood, N.C.
Louisville, Ky.
Macon, Ga.
New Orleans, La.
Norfolk, Va.
Sheffield, Ala.
St. Louis, Mo.
Toledo, Ohio

Locomotive Shops

Juniata, Altoona, Pa.
Bellevue, Ohio
Chattanooga, Tenn.
Conway, Pa.
Enola, Pa.
Elkhart, Ind.
Shaffers Crossing, Roanoke, Va.

Other Major Installations

Atlanta, Ga.
Operations and Service Support Center
Crew Management Center
Northern and Southern Regions’ operations offices
National Customer Service Center
Police Communications Center (800) 453-2530

McDonough, Ga.
Norfolk Southern Training Center

Norfolk, Va.
Lamberts Point coal transload facility

Plant and Equipment

Miles of road operated


Track miles operated


Locomotives owned and leased


Freight cars owned and leased


2020 Principal Operating Revenue Sources



Agriculture, forest, and consumer products




Metals and construction






2020 Traffic Highlights

Rail revenue ton-miles

164 billion

Rail shipments (including trailers and containers)

6.68 million units

2020 Industrial Developments

New industries on NS lines


Expansions of existing industries


Total investment by industries

$1.8 billion

Jobs created in NS service area



2020 Financial Highlights (in millions except per share amounts and operating ratio)

Financial Results

Railway operating revenues


Income from railway operations¹


Railway operating ratio¹


Net income¹


Earnings per share-diluted¹


¹ These financial metrics have been adjusted to exclude certain charges. For an explanation, see the “Non-GAAP Reconciliation for 2020” on page K20 of our Annual Report on Form 10-K.

Financial Position (in millions, except per share amount)

Total assets


Total debt


Stockholders’ equity


Debt to total capitalization ratio


Stockholders’ equity per share


Other Information

Year-end stock price


Dividends per share


Price/earnings ratio at year end


Number of shareholders at year end


Average number of shares outstanding at year end