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COVID-19 Update for Customers and Partners


Norfolk Southern Corporation
1200 Peachtree Street NE
Atlanta, GA 30309
Telephone (757) 629-2830


Alan H. Shaw
Executive Vice President and
Chief Marketing Officer

March 20, 2020


Valued Norfolk Southern Customers and Partners,

Since my March 14 note to you, the COVID-19 situation and the responses by government leaders and customers make this situation increasingly fluid. Norfolk Southern remains committed to serving our customers through these unparalleled circumstances. At this time, it is critical that we continue collaborative information exchange with our customers about your operations and the support you need from us.

You will shortly receive a Survey Monkey questionnaire from Norfolk Southern asking for information regarding any changes in your rail operations. I ask that you please take some time today or at your earliest convenience to respond to that survey.   

We know that many of you are working remotely. Please recall that AccessNS ( is available 24 hours a day to support your shipping needs. Norfolk Southern also has TRAX, a mobile application for quick access to shipment data that can be downloaded from your preferred app store. We encourage you to take advantage of these tools.

As always, if we can support you in other ways, or if you have additional questions about Norfolk Southern’s service plans or response to the COVID-19 outbreak, please reach out to your Marketing or Customer Service representative. We will continue to provide updates on our activities as the events warrant.

I thank you again for your partnership and collaboration as we continue to manage this situation and wish good health to you, your family, and your employees.




Alan H. Shaw


Operating Subsidiary: Norfolk Southern Railway Company