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Billing and Insurance Contacts

Answer your billing and insurance questions.

Browse Billing and Insurance Contacts

If you are a supplier or tenant with billing or insurance questions, Norfolk Southern can help with answers.

For billing inquiries

Direct your billing questions to the contact in the upper right corner of your latest invoice, or contact the NS billing department directly at:

Norfolk Southern Corporation
Miscellaneous Billing Department
1200 Peachtree Street, NE
Collections@exchange.nscorp.com

For insurance inquiries

Direct questions related to your insurance plans and issues to:

Risk Management
Norfolk Southern Corporation
3 Commercial Place
Norfolk VA 23510-2191
757-629-2842 
NSRISK1@nscorp.com