To request a refund/allowance, contact Contract Compliance:

Mail:

Manager Contract Compliance
Norfolk Southern Corporation
1200 Peachtree St. N.E. - Box 183
Atlanta, Ga.  30309

Fax:

404-582-3875

E-Mail:

contcomp@nscorp.com

Direct questions concerning a refund/allowance or the status of a request for payment to: 

Laura Wolf 
Manager Contract Compliance
404-582-6422

For all commodities and contract refunds:

Christine Dennis
Contract Compliance Analyst
404-527-3490

Victoria Graham
Contract Compliance Analyst
404-529-1977

Intermodal Credit Card refund requests should be submitted via Overcharge Claim.  Please direct questions regarding the credit card refund process to IntermodalRefunds@nscorp.com.