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Overcharge Claims

Browse Overcharge Claims

Overcharge claims involve rate errors, duplicate payments, overpayments, weight errors, prepaid versus collect disputes, rule 11 versus through rates, or incorrectly issued bills. Norfolk Southern’s Miscellaneous Accounts group handles all overcharge claims related to freight bills.

Submit an Overcharge Claim

If you have an overcharge claim, begin the filing process here

If you have questions, contact:

Kristina Hobbs 
Manager Accounting Customer Support 
Phone: 404-582-4554 
Fax: (404) 589-6811 

Angela Fields 
Assistant Manager, Revenue Waybilling Operations 
Phone: 404-529-1036 
Fax: 404-589-6818 

For Intermodal Credit Card Refunds, contact:

Intermodal Refunds Group