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Overcharge Claims

Browse Overcharge Claims

Overcharge claims involve rate errors, duplicate payments, overpayments, weight errors, prepaid versus collect disputes, rule 11 versus through rates, or incorrectly issued bills. Norfolk Southern’s Miscellaneous Accounts group handles all overcharge claims related to freight bills.

Submit an Overcharge Claim

If you have an overcharge claim, begin the filing process here

If you have questions, contact:

Lorrie Wilbanks 
Manager Short Line Accounting and Revenue Claims 
Phone: (404) 529-1795 
Fax: (404) 589-6706 
Email: Lorrie.Wilbanks@nscorp.com 

Lyric Harbin 
Supervisor Short Line Accounting and Revenue Claims 
Phone: (404) 529-1894 
Fax: (404) 589-6746 
Email: Lyric.Harbin@nscorp.com

For Intermodal Credit Card Refunds, contact:

Intermodal Refunds Group
IntermodalRefunds@nscorp.com