Overcharge claims involve rate errors, duplicate payments, overpayments, weight errors, prepaid versus collect disputes, rule 11 versus through rates, or incorrectly issued bills. Norfolk Southern’s Miscellaneous Accounts group handles all overcharge claims related to freight bills.
Submit an Overcharge Claim
If you have questions, contact:
Manager Accounting Customer Support
Fax: (404) 589-6811
Assistant Manager, Revenue Waybilling Operations
For Intermodal Credit Card Refunds, contact:
Intermodal Refunds Group