FILE A CLAIM

If freight damage or loss was related to a railcar defect noted during or after unloading, you must also release the railcar back to Norfolk Southern with the correct rejection reason code (“Reject Release Empty”). Refer to Norfolk Southern Condition of Carriage Rule 210 for more information.

Claims to private railcars are handled through Railinc’s Damaged and Defective Car Tracking system (DDCTS).opens in a new tab

Rule 107 in The Association of American Railroads’ Office Manual outlines regulations for handling damage to private railcars as a result of unfair usage.

If you’re leasing a railcar that has been damaged or destroyed, we can help you contact the owner.

If you own a railcar that has been damaged or destroyed, we can help direct you to the correct DDCTS contact for help filing a claim.

Contact Us
Dispo@nscorp.com

You can file a property damage claim if you believe Norfolk Southern or its affiliates caused damage to your private property.

Use our online form to report property damage.

THE NEW FREIGHT OVERCHARGE CLAIM FORM HAS MOVED TO  AccessNSopens in a new tab

If you do not have an AccessNS account, click hereopens in a new tab to register. To ensure you have all the necessary permissions, select eFreightBill during registration. If you are an existing AccessNS user and do not have eFreightBill, you will need to submit a request within AccessNS to add the additional account authorization.

Norfolk Southern’s Revenue Claims group handles all overcharge claims related to freight bills. Overcharge claims involve rate errors, duplicate payments, overpayments, weight errors, prepaid versus collect and Rule 11 versus through billing disputes, or incorrectly issued bills

Submit a Freight Overcharge Claim

To submit an overcharge claim, please use the online form by logging into AccessNSopens in a new tab.  The Revenue Claims Center is located under the Manage tab.  The new portal allows you to submit claims and attach supporting documentation, view and track the status of your claim, and if necessary, communicate with the Revenue Claims group.

Questions?
Revenue Claims
Email: MISCACCTS@nscorp.com