E-commerce applications enable Norfolk Southern customers to manage their shipments to final destination, including diverting rail cars if there is a change in destination or route.
Diversions are available through AccessNS.
Diversion fax # 404-589-6233 (Subject to manual handling fee)
Destination turnover / reconsignments
A customer application for handling destination turnovers or rail car reconsignments is available through AccessNS. Use this application if there is a change in the consignee information of the rail car without a change in the destination or route.
Destination Turnover Fax # 404-589-6240 (Subject to manual handling fee)
This application, available through AccessNS, allows customers to give authority to another company that will accept ownership of lading and provide forwarding instructions on a loaded railcar still at origin.
Origin Turnover Fax # 404-589-6682 (Subject to manual handling fee)
Call NS Customer Service at 800-635-5768, Option 3.
Private car empty disposition
Through AccessNS, set up empty disposition of private rail cars prior to their being released empty to Norfolk Southern.
Exception Disposition (Car Owners Only)
Rail Asset Management Process - Exception Disposition enables railroads, equipment owners, and leasing companies to send electronic disposition movement instructions. This system is available through Railinc.