Dear Norfolk Southern Customer:
In a separate notification to be issued today, you will receive details regarding revisions that Norfolk Southern is making to our Demurrage and Storage (NS 6004-D), effective November 1, 2020.
Norfolk Southern continuously strives to improve the experience of our customers and enhance the value of our services. In pursuit of these goals, and to better align NS service goals and customer expectations, NS is removing the limit on available service credits per railcar as defined in Freight Tariff NS 6004-D, Item 950. Effective November 1, 2020, the previous limit of 5 service credits per railcar will be eliminated for both loaded and empty railcars. Please note this change will apply to November 2020 traffic for which bills are then received in December 2020. All invoices for traffic prior to November 1, 2020 will follow current tariff guidelines. The revision can be found in the tariffs posted to our website. I encourage you to take time to review these updates in detail and share within your organization.
We welcome your feedback on these changes, as well as your ideas on how we can further improve our services and your experience with Norfolk Southern. If you have any questions, please contact your Norfolk Southern representative.
We value our partnerships, and we sincerely thank you for your business.
Vice President, Industrial Products
Norfolk Southern Corporation