The Buechel Intermodal facility is currently experiencing a slow-down in grounding and loading times due to crane related maintenance delays. We are actively pursuing repair options however, due to the highly specialized equipment type, locating repair parts is taking longer than anticipated. Until further notice drivers should expect longer than normal wait times at the Buechel Intermodal facility.
While we work to return our cranes to service some shipments may divert to our Appliance Park Intermodal facility to expedite shipment availability. Customers with diverted shipments will receive diversion notification from our Intermodal Customer Service team. Drivers should plan to bring chassis when picking up diverted shipments at Appliance Park as the shipments will be unloaded, stacked, and loaded in a live-lift fashion.
As a reminder, Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 1-800-497-2919. Customers and dray carriers can also utilize accessNS for information concerning their shipments.
Please contact Intermodal Customer Service at 800-497-2919 for any additional information.