International intermodal service into Jacksonville, FL has been adversely impacted in recent weeks due to 20’ chassis availability. To minimize the impact on our operations and train network, the following origin-facility gate closures are announced:
Effective 8:00am tomorrow, Wednesday, January 9th, the Chicago-Landers and Memphis ingates will close to all 20’ shipments destined to Jacksonville.
We are actively working with our channel partners to improve chassis supply at Jacksonville. The ingate restriction will be lifted as soon as conditions warrant.
As a reminder, Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 1-800-497-2919. Customers and dray carriers can also utilize accessNS for information concerning their shipments.