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Planned System Outage

Nov 06, 2019


Please be advised that a system outage is planned from 6:00am to 9:30am on Saturday, November 9th to upgrade the Norfolk Southern EDI system. During the outage we will be unable to process EDI and iBOL billing, and unable to send or receive EDI messages. We ask that customers make arrangements to bill shipments prior to the outage to prevent any delay at the terminal.

Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 800-497-2919. Customers and dray carriers can also utilize AccessNS or ExpressNSTM for information concerning their shipments.