Dear Norfolk Southern Customer:
In a separate notification to be issued today, you will receive details regarding revisions that Norfolk Southern is making to our Thoroughbred Bulk Transfer Tariff (NS 9328-Q), effective April 1, 2021.
Norfolk Southern continuously strives to improve the experience of our customers and enhance the value of our services. In pursuit of these goals, and to better align NS service goals and customer expectations, NS is making modifications to the TBT tariff.
The updated version can be found in the tariffs posted to our website. I encourage you to take time to review these updates in detail and share within your organization.
We welcome your feedback on these changes, as well as your ideas on how we can further improve our services and your experience with Norfolk Southern. If you have any questions, please contact your Norfolk Southern representative.
We value our partnerships, and we sincerely thank you for your business.
For more information on our TBT Network and site-specific contact information please click here.
Vice President, Industrial Products
Norfolk Southern Corporation