Please be advised that REZ-1 is currently experiencing a system outage which is impacting customers’ ability to create reservations for equipment. The outage is also impacting their ability to receive emails. Customers that need to make reservation or street-turn requests, should contact REZ-1 at email@example.com and Norfolk Southern Domestic Intermodal EMP/TMX Equipment at IMEquip@nscorp.com for assistance. Customers can also contact the REZ-1 support team at 781-263-0200. There is no current estimate on when their system will be restored. Thank you for your business and patience as they work to find a solution.
As a reminder, Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 1-800-497-2919. Customers and dray carriers can also utilize accessNS for information concerning their shipments.