A derailment has been reported near Hagerstown, MD. We are actively working to divert trains when possible to minimize delays. Until service is restored, customers should expect transit delays of at least 12 hours on shipments moving in the following lanes:Memphis (Rossville) <> Northeast
- Southeast <> Northeast
- Cleveland <> Norfolk
Updates will be provided as information is made available.
Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 800-497-2919. Customers and dray carriers can also utilize AccessNS and ExpressNSTM for information concerning their shipments.