Please be advised that a partial wall collapse has been reported at the Hoosac Tunnel on the Pan Am Southern Railroad and all trains operating between Mechanicville, NY and Ayer, MA are being impacted. Pan Am Southern personnel are on site working to restore the route. Due to the service disruption and the associated congestion related delays, customers should expect shipment availability delays of at least 48 hours on traffic to and from Ayer until the route is restored. We will provide updates as information is made available.
Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 800-497-2919. Customers and dray carriers can also utilize accessNS or ExpressNSTM for information concerning their shipments.