A non-intermodal train derailed on single track in Mercersville, MD last night. NS Personnel arrived promptly to assess and begin efforts to clear site. While there are no Intermodal customers directly involved in the derailment, customers should expect delays up to 24 hours for shipments moving between the Southeast and Northeast segments of our network.

Now it’s easier to do business with Norfolk Southern Intermodal Customer Service. Create support cases online using AccessNS Case Management. Creating a case is simple:

• Click the “Create New Case” button with in AccessNS.
• Enter the details of your question or issue.
• Submit your case.

While we work to resolve your case, you can monitor your case status directly from the dashboard. You can also share case information with your colleagues or third-party partners by adding them as an Interested Party.