Please be advised that a service disruption has been reported near Cincinnati, OH which is impacting train service between Chicago and Cincinnati. Norfolk Southern personnel are actively working to restore service to the route and detours are being used to minimize shipment and availability delay. However, until service is restored, shipments moving between Chicago and Cincinnati and Chicago and the Southeast may incur transit and availability delay of up to 4 hours.
Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 800-497-2919. Customers and dray carriers can also utilize accessNS and ExpressNSTM for information concerning their shipments.