Please be advised that a derailment has been reported near Sprigg, WV. We are actively working to divert trains when possible to minimize delays; however, until service is restored, customers should expect transit delays of at least 12-16 hours on shipments moving in the following lanes:
- Norfolk <> Columbus/Chicago/Detroit
- Chicago <> Charlotte/Greensboro
No intermodal shipments were involved in the derailment. We will provide updates as information is made available.
Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 800-497-2919. Customers and dray carriers can also utilize AccessNS and ExpressNSTM for information concerning their shipments.