Norfolk Southern personnel are working to restore service following today’s derailment near Tennille, GA. Multiple washouts have been reported near the derailment site, which is expected to remain out of service for approximately 48 hours. We are planning to detour trains in order to minimize shipment delays; however, customers should expect transit and availability delays of at least 24 hours on shipments moving between Austell and Savannah-Garden City until service is restored. Additional updates will be provided as information is made available.
Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 800-497-2919. Customers and dray carriers can also utilize AccessNS and ExpressNSTM for information concerning their shipments.