This evening we returned one of our cranes to service at the Sharonville Intermodal facility. Tomorrow, Wednesday, May 17th, customers that have grounded shipments at Sharonville will be permitted to ingate outbound shipments at Sharonville so they can retrieve their grounded shipment(s). To alleviate congestion at the terminal, customers that do not have a grounded shipment at Sharonville will only be permitted to ingate outbound shipments at the Gest Street facility located at 1276 W 8th Street. All inbound shipments billed to Sharonville will continue to be diverted to the Gest Street facility for grounding.
As a reminder, Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 1-800-497-2919. Customers and dray carriers can also utilize accessNS for information concerning their shipments.
Please contact Intermodal Customer Service at 800-497-2919 for any additional information.