Step 1: Application
Learn the steps for completing our online application.
To be considered for any position, you must create a profile through the NS Careers page. The profile serves as your resume and includes contact information and work experience. Mailed and emailed resumes will not be considered.
To create a profile, register here. The system will prompt you to create a new profile by entering your desired user name, password, and email address. The email address will be used as the main method of contact. If you do not have an email address, free email accounts are available through Google, Hotmail, and Yahoo. As a returning applicant, you will be prompted to sign in with your user name and password.
Once your profile is complete, you can submit an online application through the website. The Human Resources department reviews applications and contacts selected applicants for the next steps. You will receive a confirmation email after you apply. All correspondence regarding application status is sent via email.
The profile and application take approximately 45 minutes to complete.
One application per job is sufficient; however, you can submit an application for any number of jobs. With the “Add Favorite” option, you can add job postings to your list of favorites.
The total application process might take several weeks to complete. Applicants can log in to the Careers website to monitor application status and update profiles.
For additional assistance, please contact the HR Helpdesk at firstname.lastname@example.org.
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Step 2: Assessment
Learn about the assessment process.
Co-ops & Interns, Management Training, and Professional Jobs
After initial screening by the Human Resources Department competitive candidates will receive an email containing a link to the Norfolk Southern Management Assessment (NSMA). If you are interested in continuing the hiring process, you must complete the assessment by the deadline outlined in the email. The assessment typically takes an hour to complete.
First-time users must complete the registration process by creating a username and password to enter the testing. Candidates can reopen and complete the assessment at a later time, if necessary. You will need your username and password to log back in.
The Human Resources department will review the results and notify candidates of their progress via email within several weeks.
If you are having technical difficulty with the assessment, contact technical support line at 1-800-966-0943.
After initial screening by the Human Resources department, competitive candidates will be invited to a career day session in the local area. At that time, interested candidates will be provided a written assessment. The assessment lasts approximately 75 minutes and will be reviewed on site.
Step 3: Interview
Learn about the interview process and what to expect for each type of job.
Norfolk Southern’s interview process is comprehensive and varies by position. We use various interview methods, including telephone, on-campus interviews, telepresence, departmental interviews, and on-site interviews. As you move through the process, a Human Resources representative will contact you via email with status updates. Most notifications are sent to your email account on file. Depending on the position, the length of the interview process can vary from a few weeks to several months.
If you are not successful during this process, you can apply for other positions in which you might be interested.
Step 4: Offer
Learn about the final steps in the hiring process.
Congratulations! You have received a conditional offer with Norfolk Southern. There are a few more steps in the process before you can become a NS employee.
After the initial offer, you will receive an email requiring you to fill out a criminal and driving records form, which must be returned within 48 hours. Once this form is returned, NS conducts a background check that requires an in-person meeting with a NS police officer to complete paperwork. The final step in the process is a physical and drug test, which includes hair testing.
You will receive notification when all steps are completed successfully and a start date will be established.
If you have questions during the process, email the HR Helpdesk at email@example.com.