'Doing Everything Possible To Meet Customer Needs'

Steel mills are built for just-in-time production with no way to accommodate too many or too few materials for inventory.

"Getting supply trains through to the mills is vitally important for continued steel production," says Gary Wendorf, NS director Metals in the Merchandise Marketing department. "We do everything possible to meet our customers' needs."

Wendorf and hundreds of other Marketing, Sales and Transportation employees concentrated on keeping metals traffic moving after June 1. The traffic totals nearly 2,900 cars weekly, moving in 50-car and 75-car unit trains. NS helped keep most steel mills open.

"We continually kept our customers updated on what was going on," says Wendorf. "Many stuck with us, due to loyalty to NS for all the years we've been able to meet their needs. The others see us coming back and meeting their needs again."