Ethics & Compliance Hotline: (800) 732-9279

The Thoroughbred Code of Ethics

Working for the Thoroughbred of Transportation

At Norfolk Southern, our good name stands at the heart of who we are and who we have been for over 175 years. Our customers, stockholders, fellow employees and the communities we serve are important to us, and strong relationships with each of these groups are vital to our continued success. The importance of these relationships is expressly stated in Our Creed. Following Our Creed enables us to reach Our Vision of being the safest, most customer-focused and successful transportation company in the world. This is not new to any of us, and each of us should be proud to be a part of the Thoroughbred Team.

Recently a set of Core Values was identified to better explain what behaviors are key to fulfilling Our Creed and therefore Our Vision. These behaviors are not new. It is only their presentation that has changed. These Core Values are:

Safety
We put safety first by taking care of the people around us and following the rules.

Performance
We are performance driven and committed to providing quality customer service.
We act on facts and are accountable for results.

Integrity
We do the right thing. We are open, fair, honest and straightforward.

Respect
We believe in the importance of all of our stakeholders.
We value the ideas and beliefs of our co-workers.

Innovation
We constantly seek new ideas and creative solutions to business challenges.

Teamwork
We believe that working together always produces the best results.

I am introducing these Core Values to you here because The Thoroughbred Code of Ethics builds upon the Core Values by providing us with a mutual understanding of how we are expected to conduct ourselves. The Thoroughbred Code also provides examples of how the behaviors underlying our Core Values can be applied to situations you may encounter at work.

Understanding and living our Core Values and The Thoroughbred Code means more than just an awareness of them. It means each of us taking responsibility for our own conduct at Norfolk Southern by acting in both a legal and ethical manner. Conduct drives reputation, and a company’s reputation takes years to build but only seconds to lose. It is imperative that we continue to work together to maintain our good name.

Thank you for doing your part.

Sincerely,

Wick Moorman