Left to right: Mark Kirkpatrick, foreman, Maintenance of Way and Structures (MW&S), Cleveland; Jesse Crunkleton, engineer, Transportation, Shire Oaks, Pa.; Chuck Hunter, national account manager, Sales, Cleveland; Tony Burton, car repairman, Mechanical, Macedonia, Ohio; Greg Gonzalez, foreman, MW&S, Cleveland; Joe DeBranski, foreman, MW&S, Conway; Jim Loch, dispatcher, Transportation, Pittsburgh; Joe Nea, conductor, Transportation, Mingo Junction, Ohio; and Agnes Verska, clerk, Freight Accounting, Atlanta.

These are representatives of the team of thousands of dedicated Norfolk Southern people committed to customer service.