Left to right: Rudy Dowe, national account manager, Sales, Cleveland; Chris Cataffa, secretary, Transportation, Conway, Pa.; Ernest Hester, trackman, Maintenance of Way and Structures (MW&S), Conway; Doug Hann, terminal trainmaster, Transportation, Elkhart, Ind.; Carl Kocon, car inspector, Mechanical, Lorain, Ohio; Russ Mann, conductor, Transportation, Elkhart; Gayron Shackelford, engineer, Transportation, Elkhart; Warren Stubbs, director client/server systems, Information Technology, Atlanta; and Linda Liberatore, dispatcher, Transportation, Pittsburgh.

These are representatives of the team of thousands of dedicated Norfolk Southern people committed to customer service. For more, go here.